PRIVACY
Urban Wolves – Privacy Policy
Introduction
Urban Wolves complies with the New Zealand Privacy Act 2020 when dealing with personal information. Personal information is information about an identifiable individual (a natural person).
This Privacy Policy explains how Urban Wolves collects, uses, discloses, and protects your personal information.
This policy does not limit or exclude any of your rights under the Privacy Act 2020. For more information about the Act, please visit www.privacy.org.nz.
Changes to This Policy
Urban Wolves may update this Privacy Policy from time to time by publishing a revised version on the website. Any changes will take effect from the date the updated policy is made available.
Collection of Personal Information
Urban Wolves collects personal information directly from you when you:
Submit an enquiry or booking form through the website
Complete behaviour or training questionnaires
Contact Urban Wolves by email, phone, or social media
Engage Urban Wolves’ services
Provide information verbally or in writing in connection with services
The information provided will be collected and used in accordance with the Urban Wolves Privacy Policy and Terms of Agreement.
Personal information collected may include (but is not limited to):
Your name, email address, phone number, and suburb
Your home address (where relevant to service provision)
Information about your dog(s), including name, age, breed, sex, health details, behavioural history, training background, and council registration status
Emergency contact details
Payment and billing information
Any additional information you choose to provide
Where possible, Urban Wolves will collect personal information directly from you.
How Personal Information Is Used
Urban Wolves may use your personal information to:
Provide dog walking, training, boarding, and related services
Assess suitability for services and manage safety and wellbeing
Communicate with you about bookings, services, updates, or changes
Respond to enquiries or complaints
Manage billing, payments, and records
Comply with legal obligations
Protect Urban Wolves’ legal rights and interests
Where you have consented, Urban Wolves may also use your contact details to send service updates, announcements, or marketing communications. You may opt out of marketing communications at any time.
Disclosure of Personal Information
Urban Wolves may disclose personal information to:
Service providers that support business operations (such as booking, payment, or IT systems)
Veterinarians or emergency services where required for the health, safety, or wellbeing of your dog
Regulatory or law enforcement authorities where required by law
Any other party where you have authorised disclosure
Urban Wolves does not sell or rent personal information to third parties.
Social Media and Marketing Content
Urban Wolves may photograph or record videos of dogs while providing services for training records, documentation, or marketing purposes (including social media platforms such as Instagram and Facebook), subject to the permissions granted under the Terms of Agreement.
Personal identifying information about clients will not be shared publicly without consent.
Storage and Protection of Personal Information
Urban Wolves takes reasonable steps to protect personal information from loss, unauthorised access, use, modification, or disclosure.
Information is stored in secure, password-protected systems and accessed only where reasonably necessary for service delivery and business operations.
Accessing and Correcting Your Information
You have the right to request access to the personal information Urban Wolves holds about you and to request corrections.
If you wish to make a request, please contact:
info@urbanwolves.co.nz
Urban Wolves may require reasonable proof of identity before processing requests and may charge reasonable costs for providing copies of information where permitted by law.
Website Use and Cookies
Urban Wolves’ website may use cookies or similar technologies to improve website functionality and understand how visitors interact with the site.
You may disable cookies through your browser settings, although this may affect website functionality.
If you follow links from the Urban Wolves website to third-party sites, those sites will have their own privacy policies, and Urban Wolves is not responsible for their practices.
Questions or Complaints
If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact:
Urban Wolves
Email: info@urbanwolves.co.nz
Urban Wolves will take privacy concerns seriously and work to resolve them promptly.